Question 1

What makes Luxe 9 unique?

Accepted Answer

Luxe 9 is dedicated to redefining luxury living by offering a meticulously curated selection of furniture and decor from renowned European and Asian designers. Our 30,000-square-foot showroom provides clients with an immersive experience of exceptional quality, sophistication, and craftsmanship.

Question 2

Do you offer customization for furniture pieces?

Accepted Answer

Yes, Luxe 9 offers customization for select furniture pieces to meet the unique tastes and needs of our clients. Custom orders typically require a lead time of 3 to 6 months due to the craftsmanship involved.

Question 3

What are the shipping timelines for orders?

Accepted Answer

Custom Furniture: Delivered in 3 to 6 months.
Standard Delivery (North India): 7 to 15 days.
Standard Delivery (Other Regions): Within 30 days.

Question 4

Are there additional shipping charges?

Accepted Answer

Yes, shipping charges are applied separately based on the destination and order specifications.

Question 5

Can I return an item if it arrives damaged?

Accepted Answer

If Luxe 9 handles the shipping, any item that arrives damaged can be returned within 7 days of delivery. However, if the customer arranges their own shipping, Luxe 9 is not responsible for damage incurred in transit, and returns will not be accepted.

Question 6

Are returns possible if the item doesn’t fit my space or if I change my mind?

Accepted Answer

Returns are not accepted for issues such as personal preferences or fit. We recommend confirming all measurements and design preferences prior to purchase. Special arrangements may be possible if discussed at the time of purchase.

Question 7

What series of furniture does Luxe 9 offer?

Accepted Answer

Our collections include:
   - *Pristine Series*: Blends modern elegance with refined textures for a timeless look.
   - *Bequest Series*: Highlights luxury with premium leather, offering warmth and richness.
   - *Laconic Series*: A bold and luxurious collection inspired by the aesthetics of high-end automobiles.

Question 8

Can I see the furniture before purchasing?

Accepted Answer

Absolutely. We welcome clients to our showroom, where they can experience our furniture in person and consult with our experts.

Question 9

Do you offer design services?

Accepted Answer

Luxe 9 focuses on providing luxury furniture and decor rather than design services. However, our team is available to offer advice on how our pieces can best complement your space.

Question 10

How do I care for my Luxe 9 furniture?

Accepted Answer

Each piece from Luxe 9 is crafted to maintain its beauty with minimal care. We provide specific care guidelines for different materials to ensure your furniture retains its elegance over time.

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Luxe 9 Furniture FAQ

Frequently asked questions